There was a Proton car with two Indonesian guys. Our guard passed to them a plain A4 paper for them to fill in their identifications. Before the guard allowed the visitors in, my wife asked the guard which house they were going to. When the guard went back to ask the two Indonesian guys where they were going, they looked at each other and one of them showed the guard the address from his mobile phone.
In reply, the guard told them that the address is not Sierra Damansara but it is actually Villa Damansara. They subsequently made their exit.
Based on this incident, there is certainly room for improvements. Instead of asking the visitors to fill in their particulars on a blank piece of paper, our guards should request for the visitor's particulars (eg. NRIC, Driving Licence) and record them down on a proper log book.
"That's easier said than done !"...I hear some of you saying.
As per mentioned during our recent AGM, let's have more volunteers to be at our guardhouse to help ensure that each and every visitor to our neighbourhood is properly accounted for.
I look forward to hearing feedback and suggestions from you. Should you decide not to post your comment here for whatever reasons, do drop me an email at chong.leslie@gmail.com
I think the root of the problem is the mentally of our guards. Maybe we should consider replacing them with better 'quality' guards.
ReplyDeleteHaving volunteers to help out is not a bad idea but they must be ready to standby at the guard house most of the time.